Frequently Asked Questions

Leasing Machinery

On the right are some of the common questions about leasing commercial washing machines and dryers.

Do you lease commercial washing machines?

Yes, we do! Our machines start from $95 a month depending on the size of the machine.

If you'd like more information, contact us! Please include:

  • What size are you after?
  • What type of laundry do you do?
  • How many machines do you want?
  • What is your site address?
  • Any additional information you think is relevant to us.
Do you lease commercial dryers?

Yes, we do! Our machines start from $95 a month depending on the size of the machine.

If you'd like more information, contact us! Please include:

  • What size are you after?
  • What type of laundry are you drying?
  • How many machines do you want?
  • What is your site address?
  • Do you you want gas or electric? Do you have gas available?
  • Any additional information you think is relevant to us.
Can I lease washing machines and dryers for my laundromat?

If you're considering acquiring more than two machines, we recommend exploring financing options through your bank for a more cost-effective solution.

Our team can assist you with the process and provide a customised quote tailored to your needs

Laundry Installation

On the right are some of the common questions about installing commercial washing machines and dryers.

I want to open a laundromat, can you help?

Of course! Please contact us and we'll see how we can help you. Please include the answers to the questions below:

  • Do you have a building? If yes, do you want us to do a site visit? If no, when will you have a building? Are you getting it built?
  • Any additional information you think is relevant to us.
Can you supply and install my washing machine?

Yes! We can supply and install your washing machine and/or dryer!

Replacement Parts

On the right are some of the common questions about replacement parts for your washing machine or dryer.

I need a part for my washing machine, do you sell it?

If you have the part number, you can easily explore our extensive inventory on our website. In case the specific part you are looking for is not listed, please feel free to contact us, and we will gladly make an effort to source it for you. Please send us the model and serial number of your machine.

I need a part for my dryer, do you sell it?

If you have the part number, you can easily explore our extensive inventory on our website.

In case the specific part you are looking for is not listed, please feel free to contact us, and we will gladly make an effort to source it for you. Please send us the model and serial number of your machine.

Can you send me the parts manual for my washing machine?

Of course! We'll gladly make an effort to source your washing machine parts manual for you. Please contact us, please include the model and serial number of your machine.

Can you send me the parts manual for my dryer?

Of course! We'll gladly make an effort to source your washing machine parts manual for you. Please contact us, please include the model and serial number of your machine.

I can't find the part I need on your website, what do I do?

In case the specific part you are looking for is not listed, please feel free to contact us, and we will gladly make an effort to source it for you. Please send us the model and serial number of your machine.

The part says "Obsolete", what do I do now?

If the part you're looking for is labeled as "Obsolete," it indicates that the manufacturer has discontinued production of this particular part.

Don't worry; you can still reach out to us to check if we have any remaining stock available. However, if the part is no longer in stock, there may be limited options for obtaining it elsewhere.

Nayax Cashless Payment System

On the right are some of the common questions about Nayax - A cashless payment system.

What is the monthly cost?

One-off Cost:

  • To supply and install the Nayax readers, it will be $524 + GST per reader (+ travel, etc).

Monthly fees:

  • Merchant Account Fee: $20 + GST monthly fee (per fleet, not per machine).
  • Service Fees (per machine): $14.70 + GST (includes licensing, support, telemetry and Spark's SIM card)

Transaction Cost:

  • $0.18 + 3%
Can I still use coins alongside Nayax?

Yes, you can use both coin on your Onyx device.

How is this better than GCS system or Tangerpay?

It is different from GCS in that it doesn't use 3rd party debit cards, the reader accepts payWave cards. It has lower monthly and transactional costs compared to Tangerpay.

Does it accept normal eftpos debit cards, swipe only?

The devices are credit/debit cards only and must be payWave compatible.

What would be the installation cost per machine - can any electrician install these?

The initial installation of Nayax machines requires the expertise of Electric Laundry Repair (ELR). Once ELR has completed the installation and set up, any subsequent repairs can be performed by your local electrician. In the event of repairs conducted by your electrician, ELR will actively participate in the process, providing remote support as needed. Following the repairs, ELR will conduct a thorough background check on the machine to ensure its proper functionality.

Are these connected to the EFTPOS networks or does it run on its own network?

All customers open a merchant account with Nayax, there’s no connection with Eftpos or any other banks. Simply Nayax pay’s each customer 2 days in arears once all transaction fees/refunds etc have been completed.

How long does it take to set up and get going?

Approximately a month from when the quote being accepted and deposit being made. This is due to ordering the machines and installation of the machines, etc.

Is there a Declined Fee?

The decline fee is when a transaction has been processed by the machine and by the merchant acquirer and then the end customer’s bank declined the transaction.

Usually this is due to insufficient funds in their account, card reported lost/stolen etc.

Transaction Fee (excluding GST):

  • Credit Transaction Fee: $0.15 + 0.85%
  • Debit Transaction Fee: $0.15 + 0.85%

Declined Fee is the same as transactions.

Need Some Help? Contact Us!

We are always here to help! Our friendly staff at Electric Laundry Repair are here to help so feel free to contact us via the contact form, call us, email us or pop in to see us in person.

Contact Information

Phone: 07 847 8070

Email: admin@elrnz.co.nz (servicing, repairs or general) or parts@elrnz.co.nz (parts and machinery).

Address: 13 Jolly Street, Frankton, Hamilton

Office Hours

8:00am to 4:30pm, Monday to Friday (except public holidays).